Supple Mental News Knowledge

Legal Information

Terms of Service

These terms govern the use of the Supple Mental website and services provided electronically via supplemental.pl.

1. General Provisions

1.1. The Service Provider is Supplemental, tax identification number (NIP) 524-148-40-31, operating at: ul. Floriańska 6/1, 03-707 Warszawa, Poland ("Service Provider"). Contact details for the Service Provider are available in the Contact section.

1.2. These terms have been prepared in accordance with the laws applicable in the Republic of Poland, in particular the Act on Providing Services by Electronic Means, data protection regulations and, where applicable to the Service Provider and the relevant functionality, Regulation (EU) 2024/1689 (the AI Act).

1.3. Using the website requires a device with internet access and a current version of a web browser. The User bears the costs arising from the use of the telecommunications network.

2. Scope of Services Provided Electronically

The following services are provided electronically via the website:

  • provision of informational and educational content on food law and food supplements;
  • provision of an AI chatbot answering general questions on food law and supplements;
  • provision of the Konstruktor Praw voice assistant (separate from LL LEM) at /rozmowa/ and localized paths;
  • provision of contact details for establishing communication with the Service Provider;
  • provision of the C.L.A.I.M.S. tool for searching and assisted analysis of health claims;
  • provision of instructions for the external Grok KRS service operated by xAI; the Service Provider does not control that service.

Any public API or MCP connector for C.L.A.I.M.S. may be made available under separate addresses and rules. Availability, scope and limits may change.

The Service Provider may in the future expand or modify the scope of services provided, without infringing upon the acquired rights of Users.

3. Rules for Using the Website

3.1. The User is obliged to use the website in a manner consistent with the law, good practices and the provisions of these terms, in particular:

  • not to introduce content that is unlawful, offensive or infringes the rights of third parties;
  • not to undertake actions that may disrupt the functioning of the website or expose the Service Provider to damage;
  • to provide truthful and current data when contacting the Service Provider;

3.2. The User bears responsibility for content transmitted via the website, including content entered into the AI chatbot.

4. Nature of Legal Services and AI Chatbot Operation

4.1. Information published on the website, including responses provided by the AI chatbot, is of a general and informational nature. It does not constitute individual legal advice or a legal opinion within the meaning of the regulations governing the practice of attorneys-at-law or advocates.

4.2. A contract for the provision of legal services is concluded only upon direct contact with the Service Provider, agreement on the scope of the engagement and remuneration terms.

4.3. The User should not transmit special categories of data (e.g. health data) or other sensitive data via the chatbot. If such data needs to be communicated, secure communication channels agreed with the Service Provider should be used.

4.4. The AI Chatbot ("LL LEM" - Large Language Legal Expert Model) is an AI system intended for direct interaction with the User. The User is informed of this at the start of the conversation. LL LEM uses the Claude language model provided by Anthropic, PBC (San Francisco, USA), and chat content is sent to the Anthropic API to generate a response. The Service Provider does not send the User's email address as a separate field, but the User may include identifying data in a message or attachment.

4.4a. Konstruktor Praw is a separate voice AI assistant (Web Speech API in the browser + the same Worker/Claude stack). It may process microphone speech after browser permission, or typed text, and sends the message, history and language code to /rozmowa/chat. It is not LL LEM and does not replace individual legal advice. Do not transmit special-category data via the mic or typed input.

4.5. Responses generated by LL LEM may contain inaccuracies, outdated information or errors and are not individually reviewed by a human before being shown to the User. The User must verify the result against current legal sources and may contact a human through the Contact page. LL LEM does not make decisions about natural persons and does not replace individual legal advice.

4.6. To support the transparency requirements of Article 50 of the AI Act, LL LEM is identified as an AI tool no later than the first interaction. Use is voluntary; the User may contact the Service Provider directly instead. AI responses must be reviewed and edited by a human before external publication.

4.7. Errors, harmful outputs, transparency issues or incidents may be reported to [email protected]. The Service Provider may correct, restrict, suspend or disable a function where necessary for safety or legal compliance.

5. Conclusion and Termination of the Electronic Services Contract

5.1. The contract for the provision of electronic services is concluded upon commencing use of the website, in particular by displaying the web page or using the form/chatbot.

5.2. The contract is free of charge and is concluded for the duration of the use of the website.

5.3. The User may at any time cease using electronic services, in particular by leaving the website and blocking cookies in the browser.

6. Complaints

6.1. The User may submit complaints regarding the operation of the website and services provided electronically to the email address indicated in the Contact section.

6.2. The complaint should include at minimum: a description of the problem, the date of its occurrence and data enabling a response. The Service Provider will respond to the complaint within a reasonable period not exceeding 30 days from its receipt, unless specific provisions provide for a shorter period.

7. Liability

7.1. The Service Provider exercises due diligence to ensure that content published on the website is current and reliable; however, it is not liable for the consequences of decisions made by Users on the basis of general information available on the website or provided by the AI chatbot, without obtaining individual legal advice.

7.2. The Service Provider is not liable for interruptions in the availability of the website caused by force majeure, failures of technical infrastructure beyond the Service Provider's control, or maintenance work.

7.3. The Service Provider is not liable for the consequences of decisions taken on the basis of the output of the C.L.A.I.M.S. tool, the API or the MCP connector without obtaining individual legal advice.

8. Nature of the tool and data (C.L.A.I.M.S., API, MCP)

C.L.A.I.M.S. and any API or MCP connector that may be made available are informational and auxiliary only. The active analysis function uses local legal-source databases and sends the query, optional substances/doses and database context to Anthropic to generate a response using Claude. Results may contain errors and do not constitute legal advice, a legal opinion or confirmation that a product, label or message complies with the law. The tool is not intended to make decisions about natural persons or produce legal effects for them. A human must verify results before business, labelling or advertising decisions are made.

9. Rules for using the API and the MCP connector

Access to the API and the MCP connector is subject to request limits (fair use). The Service Provider may at any time, without notice, restrict, suspend or block access, in particular in the event of exceeding limits, abuse or a threat to the stability of the service. The Service Provider does not guarantee continuous availability or any particular service level (no SLA) and is not responsible for how the connector is used in third-party applications (e.g. Claude).

10. Transparency and human oversight of AI systems

The Service Provider informs Users when they directly interact with an AI system. The AI tools are auxiliary and informational, do not guarantee an outcome and are not intended to make automated decisions producing legal or similarly significant effects for natural persons. AI outputs require human verification. The full AI Act is available on EUR-Lex.

11. Final Provisions

11.1. These terms may be amended in the event of changes to legislation, expansion of website functionality or changes to the manner of service provision. Material changes will be communicated in a manner allowing Users to review them before continued use, to the extent required by law.

11.2. In matters not governed by these terms, the generally applicable provisions of Polish law shall apply. Document version: 11 September 2026.